BOOKING TERMS & CONDITIONS
These Booking Terms & Conditions and the General Booking Information contained on our web site will form the basis of your agreement with Premier Villas (Findaflight Ltd) (‘the Company’). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you.
CONTRACT
A contract exists between Premier Villas (Findaflight Ltd) ("we/our/us") and the "clients" from the time a Confirmation/Invoice is dispatched, or if Credit Card / Debit facilities are being used, from the time of authorisation via the client giving Premier Villas (Findaflight Ltd) card details.
BOOKING FORM
To make a booking with Premier Villas (Findaflight Ltd) a Booking Form will need to be accurately completed and returned. In the event a booking is made without completing a Booking Form, for instance a telephone booking, it is a condition that the information is accurately given. We require a deposit of 25% if booking ten or more weeks prior rental start date, or full invoiced amount if booking made less than 10 weeks, this has to accompany the Booking Form. Until that time no contract or agreement will be considered to exist between us. If payment of deposit or full rental amount has not been received within 5 days from the time of booking, we reserve the right to take the balance / deposit from the card details provided, or the full amount if booking within 10 weeks of departure.
PARTY LEADER AND GROUP COMPOSITION
The Party Leader is the person or agency who holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouses' names are not considered interchangeable. Accommodation is provided only for those on the Booking Form. Any additional persons wishing to book are required to notify us, as soon as possible and make confirmation in writing with any payment due immediately, unless we advise otherwise, but no later than 8 working days before departure or we reserve the right to refuse any such persons and may cancel the booking. No persons other than those stated on the Booking Form or accepted at such later date by Premier Villas (Findaflight Ltd) as additional persons shall be entitled to utilise and have the benefit of the accommodation and facilities of the property. The number of people staying at the villa must not exceed the maximum number as shown in our website. Premier Villas (Findaflight Ltd) will ask any person to leave the villa in a case of non compliance. Subletting, sharing or assigning the accommodation is prohibited. In the event that a person not named on the Booking Form or accepted as an additional person is deemed by us as agents as utilising the accommodation and facilities, we reserve the right to raise an additional charge for such accommodation etc, which shall be the joint and several liability of the clients. Additionally, should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking or through our Villa Representative in resort beforehand. You may be charged an extra cost for cleaning / maid service and a further security deposit may apply. Our villas are let for holiday purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice.
RENTAL PERIOD
All rental periods are indicated on your final invoice. Prices shown on our website refer to one week rental period. The rental charge includes: the villa for the rental period; a weekly change of bed linens, bath towels; house wares such as linens, cooking utensils and china; electricity; water and hot water from taps; garden and pool maintenance; all local taxes. It does not include: outgoing telephone calls; Extra Services as requested; central heating, swimming pool or hot tub heating; repairs for damages to the property caused by your party; food; travel; car rental; transfers and travel insurance; staff gratuities.
PRICE & THE PAYMENT SCHEDULE
The price quoted on the rental Invoice is the contractual rental price. This will be referred to as the Invoice Price. Changes to the prices might occur during the year and updated information are posted on our website. If changes occur to the prices appearing on the website, the Invoice Price will not change for existing reservations.
The payment schedule for the rental price is as follows:
- If the initial reservation is received more than 10 weeks before rental start date, the completed Booking Form must be accompanied by a deposit of 25% of the total Invoice Price within 5 working days.
- The balance of total invoice will be due 10 weeks prior to rental start date;
- If the initial reservation is received less than 10 weeks before rental start date, the completed Booking Form must be accompanied by 100% of the total Invoice within 5 working days.
METHODS OF PAYMENT
Payments can be made by: debit/credit card (Maestro, Solo, Electron, Visa debit, Visa credit, Mastercard, JCB), bank transfer, or personal cheque. In the case of using a credit card we will add a surcharge of 2%.
PRICE GUARANTEE
Once you have made a booking and paid a deposit, we guarantee that the cost of your holiday will not change, no matter what happens to exchange rates or aviation fuel costs. The only exception is Government imposed cost increases such as VAT.
HOLIDAY PACK
The Holiday Pack includes all vouchers, list of Extra Services requested, driving directions, contact names and telephone numbers, useful information. The Holiday Pack will be provided once the fully completed Booking Form and the total Invoice Price have been received. The Holiday Pack will not be issued if essential information, including group composition, is missing in the Booking Form. Errors or omissions in the Holiday Pack must be noted and conveyed to us immediately.
INFORMATION BOOKLET
Please note that the information contained in our Information Booklet is to be considered only as an indication. The information contained in the Information Booklet was accurate at the time of publication and made in good faith. Please check the Invoice and our website as changes might occur and updated information are posted on our website.
DAMAGES & BREAKAGES
Any damage caused by clients, or any third party invited by them to the accommodation, shall be the joint and several liability of the clients. Liability under this clause shall be the cost of replacement and/or reinstatement, which will be deducted from the breakage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause. When final payment is made by debit/credit card, the breakage deposit will be excluded from the final payment, but we will have authority to deduct up to the value of that breakage deposit through the account holder's debit/credit card, should breakages/damages occur during the client's occupation of their property. Clients who do not pay by credit/debit card must send a cheque for £500 with their final payment as their damage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause.
FINAL BILL / CHECK OUT AT SOME DESTINATIONS
The Final Bill is completed by the owner/caretaker. Details of any additional charges such as: final meter readings for utilities (central heating...); Extra Services arranged locally (maid, babysitter...); repairs required as a result of damages caused by the rental party. The Final Bill is presented by the owner/caretaker at the conclusion of the rental period and is payable to him/her in Euros (cash or debit credit card as indicated on our website). Both the Party Leader and the owner/caretaker are required to sign the Final Bill. Under extreme circumstances only, the amount shown on the Final Bill may be invoiced and paid through Premier Villas (Findaflight Ltd) on the understanding that a £20 administration fee will be added to the amount due. The amount of the final bill will be invoiced in UK sterling at the rate given by the Financial Times of London on the Monday following. Invoices for any outstanding items will be forwarded to the client as soon as they are received. Please note that in some areas the telephone company issues bills only every other month, so it may be several weeks before this is submitted. These charges may be paid by credit/debit card.
VILLA INFORMATION ACCURACY
Ensuring our website is accurate is as important to us as it is to our clients. Descriptions are based on personal inspections by our Directors/Representatives. We, however, cannot accept liability for any loss whatsoever and howsoever arising due to any mis-description within the website due to circumstances which are beyond our control or supervision. There may be occasions when facilities are not available, i.e. a blocked toilet, water heaters and swimming pools may need maintenance, filters changed and there may be water/power shortages at periods of high demand. The authorities may give permission for services to be stopped/turned off, without prior warning, so that a particular job/repair can be carried out. Attention is particularly drawn to the possibility of building works which may be ongoing and at the time of going to press are not known to us and therefore are not referred to in the website. We do not warrant and are in no way responsible for the accuracy of any information given or statement made by our servants or agents or made by travel services other than those contained within the website. In order to enjoy your holiday be prepared for Services not being up to U.K. standards i.e. drains, plumbing and wiring. With general shortage of skilled labour and difficulties of obtaining spare parts, that which requires attention, does not always receive it as quickly as one might wish. Please note, cookers in some destinations generally do not have grills, barbecues and toasters are usually used instead. Interiors of villas may change from those featured in this website. This is done to upgrade the villa and where possible we will inform you. An area described as peaceful/quiet may have barking dogs, noisy neighbours, ants or mosquitoes, etc, at the time of your holiday. Unfortunately for these and other circumstances out of our control, we cannot be held responsible though our Representatives will do whatever they can to help
IF YOU CANCEL YOUR HOLIDAY
If you want to cancel the entire holiday, you must send us a cancellation instruction in writing, signed by the same person who signed the booking form for the holiday. This instruction must be sent to our office by recorded delivery (the address is on your booking form). Cancellation takes effect on the date we receive your written cancellation instruction. If you fail to make payments to us in accordance with these Booking Conditions we may treat this as a cancellation by you. If you cancel your holiday at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expense and losses which we will incur as a result of your cancellation. The closer your cancellation is to the departure date, the less likelihood there is of us being able to recover those costs by re-selling the holiday at the website price. For this reason our cancellation charges increase the closer the cancellation is to the departure date. If you have to cancel for a reason covered by your insurance policy you should be able to recover cancellation charges. The cancellation charges will be calculated in accordance with the table below and will be notified to you by us following your cancellation instructions. Where one or more members of a party which has booked a holiday together wishes to cancel his or her holiday, but the remaining members of the party do not, then the cancellation charge will be based upon the price of that person's or those person's holiday.
Cancellation charges are the following:
- More than 55 days deposit only (unless a prior arrangement has been made);
- 55-40 days 50% of total invoice value;
- 40-32 days 65% of total invoice value;
- 32-0 days 100% of total invoice value.
IF WE CHANGE OR CANCEL YOUR HOLIDAY
From time to time it may be necessary for us to make changes to or to cancel your holiday after we have accepted your booking and we reserve the right to do so. Most changes are minor and in all cases we will tell you as soon as reasonably possible before the date on which you are due to depart. Occasionally we may need to make a major change. If we do, you must let us know within seven working days if you wish to accept the change or cancel the holiday with a full refund. Where we have accepted your booking and we have to cancel it before it is due to start, for any reason other than your fault, or where you cancel the holiday because you do not wish to accept a major change by us, you can then either: (a) accept our offer of a replacement villa, of a lower quality (if available) and we will refund the difference in the cost; or (b) accept our offer of a replacement villa of equivalent or higher quality (if available); or (c) ask us for a refund of the money you have paid. We reserve the right, at all times, without liability, to cancel or terminate a booking in the event that the Booking Form is not fully and/or accurately completed, at the time of the booking or later. This would also apply if a booking is made without completing a Booking Form and the information given is not accurate. If we have cause to rely upon this clause, we will not be liable to refund deposits paid.
BOOKING ALTERATIONS
If you wish to change your holiday after it has been confirmed, we shall do what we can to satisfy your requirements, but this may involve a minimum charge of £20 per booking change.
LOCAL ACCOMMODATION CHANGE
Upon arrival, if the client wishes to change the accommodation we do not accept any responsibility to offer alternative accommodation. However we shall endeavour to offer an alternative, but reserve the right to levy a charge for administration costs and any additional costs in offering the accommodation. We, through our agents shall notify the client of the alternative accommodation and any additional cost. In the event that the client accepts, the client shall pay such additional cost. In the event that payment is not made we reserve the right to withdraw the offer of alternative accommodation.
PETS AND ANIMALS
Some of our properties lie within farming or rural areas and livestock or wildlife is frequently present. A number of properties have resident pets, such as dogs, cats or ducks, and while the owners are asked to keep these out of our clients’ sight and hearing, we realize that this is not always the case. Clients’ pets are accepted at some of the properties. Please do refer to our website or confirm pet policies with our sales representatives before arrival at the villa. Some properties request an extra charge.
CHILDREN’S SAFETY
Please ensure that your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and stairs. We can arrange for stair gates to be fitted at certain villas. If this is possible there will be a small hire charge. Please enquire when booking. Please note that parents are responsible for the actions of their children at all times.
HEALTH & SAFETY
This Health & Safety information, together with the Booking Conditions contained on our website, will form the basis of your agreement with Premier Villas (Findaflight Ltd) ('the Company'). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as part of our agreement with you.Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. Please ensure that you familiarise yourselves with the layout of the villa upon your arrival - in particular areas in which children need to take care such as the swimming pool, roof terraces, stairs, exterior gates and balconies. Please be aware that the maid may have washed the interior and exterior floor surfaces on her service days, and therefore the floors may be slippery. Please always ensure that children and non-swimmers are supervised around the pool area (also see "Swimming Pools"). Please remember that it is your responsibility for the welfare of the members of your party. If there is an accident in or around the villa please call your villa representative.
SECURITY
Crime does occur and you need to have the same responsibility for your personal safety and belongings as you do at home. Be sure to close and lock all the villas windows, shutters and doors at night and set the security devices when you are away from the villa during the day or at night time when you are in bed. Also take care to secure the areas of the villa not visible to you if you are around the pool. In the event of theft, report this to your Villa Representative who will assist you with the local police. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.
USE OF SWIMMING POOLS
The pool sizes in our descriptions are approximate and for guidance only. Some pools have irregular shapes and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is normally provided to allow clients to remove any debris between visits by the pool maintenance company. Please do not enter the pool after you have applied sun creams or oils as this can cause the water to turn cloudy. A build up of these materials causes a scum on the surface and can cause problems with the pool filtration. Familiarize yourself with the depth of the deep and shallow ends, particularly when non-swimmers are using the pool. Please do not dive into the pool, as serious accidents can be caused. Neither we nor the villa owner will accept any liability for any claims as a result of diving accidents. Children and non-swimmers should be kept under supervision at all times. Do not swim immediately after eating; allow a reasonable time before swimming and avoid swimming if you have been drinking alcohol. Take care with drinking glasses at the poolside. If a villa has a supply of unbreakable glasses please use them. Always ensure that children's ears are dried properly after using the pool to prevent ear infections. Be careful of slippery poolside surrounds - always walk, never run. A number of our villas feature infinity or overspill pools, which means one side of the pool is a water fall with no barrier. When you are swimming, the blue of the pool, meets the blue of the sky or sea. These pools are safe but as always care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool. Chlorine is used in the majority of swimming pools to keep the water safe to swim in. Unfortunately there can be a reaction with certain fabrics causing a degree of discolouration. Many items of swimwear carry warnings to this effect. Premier Villas (Findaflight Ltd) cannot accept any liability for damage to client's property whilst complying with our obligations to ensure that your swimming pool is clean and safe to use. Chlorine can also have an effect on blonde hair which may develop a greenish colour if there are long periods of exposure to the water. There are shampoos available in the UK and supermarkets and chemists abroad that can tackle this reaction.
SWIMMING POOL HEATING
Many of our pools (see individual villa details) have been fitted with a pool heater. A pool heater will generally add 3 to 5 degrees Celsius to the water temperature when compared with a non heated pool under normal circumstances and depending on the time of the year and whether a pool cover is used or not. Please note that this will not necessarily mean that the pool will feel "warm" especially in the early and late parts of the year. Additionally, a pool heater will generally only be set to heat the water to a maximum of 28 Celsius (subject to the exterior ambient temperature), as temperatures in excess of this stimulate bacteria. Between October and April the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. Premier Villas (Findaflight Ltd) cannot be responsible for any non-operational time out of our control. In the case of any malfunction, we will endeavour to rectify it as soon as possible and our liability shall not exceed £150 per villa per week in total. If the pool has a cover, please use it. It will significantly increase the temperature of the water, but care must be taken at all times when a pool cover is used to ensure the safety of users especially children.
WEATHER
During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly and produce odd smells. Likewise, sudden rains can seriously affect roads, drives and stated driving times.
FORCE MAJEURE
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars and acts of terrorism (including the cancellation of flights as a result thereof), insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected, or the failure of third parties (such as suppliers and subcontractors) to perform their obligations to the contracting party.
DEATH, BODILY INJURY OR ILLNESS
We do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or, sub-contractors while acting within the scope of or in the course of their employment, agency, contract of supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangements nor forms part of an excursion offered through us. Such assistance shall take the form of advice, guidance and initial financial assistance.
BEHAVIOUR
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, Villa Representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, we reserve the right to refuse any bookings that we think will be a nuisance to the owner. This would normally apply where a very large group of persons seek to book which we feel may affect the enjoyment of other holidaymakers in the location or cause undue wear and tear to the property.
COMPLAINTS
We hope that you enjoy your holiday, but if you have any complaints, we want to rectify them as quickly as possible. It is our intention that any complaint is resolved quickly and to your satisfaction during your holiday. In the unlikely event that you are still dissatisfied, our representative will ask you to record the details and forward these to our UK office by recorded delivery within 14 days of the return date of your holiday with us. Failure to give written notification sent by recorded delivery within 14 days from the return date of your holiday shall result in our not being liable for any loss whatsoever or howsoever arising.
LAW AND JURISDICTION
Your contract made under the terms of this agreement is subject to English Law and Jurisdiction. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live in those countries.
TOUR OPERATORS PUBLIC LIABILITY POLICY
Premier Villas (Findaflight Ltd) has a Tour Operators Public Liability Insurance as required by law. At time of printing this is with Royal Sun Alliance Insurance Services Ltd., policy #AF547005.
RESPONSIBILITY
By completing and returning the Booking Form, you and all members of your party acknowledge full awareness of these Booking Terms & Conditions and agree to accept and abide by the terms stated. We act as booking agents on behalf of named owners of the properties featured on our website.