Premier Villas
Carthagena Barn
Bell Lane
Birdham
West Sussex
PO20 7HY
Tel: +44 (0)1243 514 970
Fax: +44 (0)1243 513 746
Email: post@premiervillas.net
Terms & Conditions
These Booking Conditions, Health & Safety Information and Useful Information contained on our web site will form the basis of your agreement with Premier Villas (Findaflight Ltd) (‘the Company’). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you.
A contract exists between Premier Villas (Findaflight Ltd) ("we/our/us") and the "clients" from the time a Confirmation/Invoice is dispatched, or if Credit Card / Debit facilities are being used, from the time of authorisation via the client giving Premier Villas (Findaflight Ltd) card details. Completed Booking Forms (if booking flights via Premier Villas (Findaflight Ltd) and deposits should reach us within 5 working days of the Booking unless otherwise arranged with our office. The holiday deposit is 25% of your total invoiced amount.
Note
It is one of our booking conditions that the Booking Form is fully and accurately completed. In the event a booking is made without completing a Booking Form, for instance a telephone booking, it is a condition that the information is accurately given. We will then ask you for a credit or debit card number to secure the booking, giving you the option to send a cheque or bank transfer. If this has not been received within five days from the time of booking we then reserve the right to take the balance / deposit from the card details provided. or the full amount if booking within ten weeks of departure. We reserve the right, at all times, without liability, to cancel or terminate a booking in the event that the Booking Form is not fully and/or accurately completed, at the time of the booking or later. This would also apply if a booking is made without completing a Booking Form and the information given is not accurate. If we have cause to rely upon this clause, we will not be liable to refund deposits paid. This would normally apply where a very large group of persons seek to book which we feel may affect the enjoyment of other holidaymakers in the location or cause undue wear and tear to the property. Accommodation is provided only for those on the Booking Form. Any additional persons wishing to book are required to notify us, as soon as possible and make confirmation in writing with any payment due immediately, unless we advise otherwise, but no later than 8 working days before departure or we reserve the right to refuse any such persons and may cancel the booking.
No persons other than those stated on the Booking Form or accepted at such later date by Premier Villas (Findaflight Ltd) as additional persons shall be entitled to utilise and have the benefit of the accommodation and facilities of the property. Subletting, sharing or assigning the accommodation is prohibited. In the event that a person not named on the Booking Form or accepted as an additional person is deemed by us as agents as utilising the accommodation and facilities, we reserve the right to raise an additional charge for such accommodation etc, which shall be the joint and several liability of the clients.
We do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or, sub-contractors while acting within the scope of or in the course of their employment, agency, contract of supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangements nor forms part of an excursion offered through us. Such assistance shall take the form of advice, guidance and initial financial assistance.
Damages & Breakages
Any damage caused by clients, or any third party invited by them to the accommodation, shall be the joint and several liability of the clients. Liability under this clause shall be the cost of replacement and/or reinstatement, which will be deducted from the breakage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause. When final payment is made by credit card, the breakage deposit will be excluded from the final payment, but we will have authority to deduct up to the value of that breakage deposit through the account holder's credit card, should breakages/damages occur during the client's occupation of their property.
Clients who do not pay by credit/debit card must send a cheque for £500 with their final payment as their damage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause.
Accuracy
Ensuring our website is accurate is as important to us as it is to our clients. Descriptions are based on personal inspections by our Directors. We, however, cannot accept liability for any loss whatsoever and howsoever arising due to any misdescription within the website due to circumstances which are beyond our control or supervision. There may be occasions when facilities are not available, ie. a blocked toilet, water heaters and swimming pools may need maintenance, filters changed and there may be water/power shortages at periods of high demand. The authorities may give permission for services to be stopped/turned off, without prior warning, so that a particular job/repair can be carried out. Attention is particularly drawn to the possibility of building works which may be ongoing and at the time of going to press are not known to us and therefore are not referred to in the website. We do not warrant and are in no way responsible for the accuracy of any information given or statement made by our servants or agents or made by travel services other than those contained within the website. In order to enjoy your holiday be prepared for Services not being up to U.K. standards i.e. drains, plumbing and wiring. With general shortage of skilled labour and difficulties of obtaining spare parts, that which requires attention, does not always receive it as quickly as one might wish.
Please note, cookers in Portugal generally do not have grills, barbecues and toasters are usually used. Interiors of villas may change from those featured in this website. This is done to upgrade the villa and where possible we will inform you.
An area described as peaceful/quiet may have barking dogs, noisy neighbours, ants or mosquitoes, etc, at the time of your holiday. Unfortunately for these and other circumstances out of our control, we cannot be held responsible though our Representatives will do whatever they can to help.
If You Cancel Your Holiday
If you want to cancel the entire holiday, you must send us a cancellation instruction in writing, signed by the same person who signed the booking form for the holiday. This instruction must be sent to our office by recorded delivery (the address is on your booking form). Cancellation takes effect on the date we receive your written cancellation instruction. If you fail to make payments to us in accordance with these Booking Conditions we may treat this as a cancellation by you. If you cancel your holiday at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expense and losses which we will incur as a result of your cancellation. The closer your cancellation is to the departure date, the less likelihood there is of us being able to recover those costs by re-selling the holiday at the website price. For this reason our cancellation charges increase the closer the cancellation is to the departure date. If you have to cancel for a reason covered by your insurance policy you should be able to recover cancellation charges. The cancellation charges will be calculated in accordance with the table below and will be notified to you by us following your cancellation instructions. Where one or more members of a party which has booked a holiday together wishes to cancel his or her holiday, but the remaining members of the party do not, then the cancellation charge will be based upon the price of that person's or those person's holiday.
ALL CANCELLATIONS MUST BE MADE BY RECORDED OR REGISTERED DELIVERY.
More than 55 days deposit only (Unless a prior arrangement has been made)
55-40 days 50%
40-32 days 65%
32-0 days 100%
If We Change or Cancel Your Holiday
From time to time it may be necessary for us to make changes to or to cancel your holiday after we have accepted your booking and we reserve the right to do so. Most changes are minor and in all cases we will tell you as soon as reasonably possible before the date on which you are due to depart. Occasionally we may need to make a major change. If we do, you must let us know within seven working days if you wish to accept the change or cancel the holiday with a full refund. Where we have accepted your booking and we have to cancel it before it is due to start, for any reason other than your fault, or where you cancel the holiday because you do not wish to accept a major change by us, you can then either: (a) accept our offer of a replacement villa, of a lower quality (if available) and we will refund the difference in the cost; or (b) accept our offer of a replacement villa of equivalent or higher quality (if available); or (c) ask us for a refund of the money you have paid.
Alterations
If you wish to change your holiday after it has been confirmed, we shall do what we can to satisfy your requirements, but this may involve a minimum charge of £20 per booking.
Local Accommodation Change
Upon arrival, if the client wishes to change the accommodation we do not accept any responsibility to offer alternative accommodation. However we shall endeavour to offer an alternative, but reserve the right to levy a charge for administration costs and any additional costs in offering the accommodation.
We, through our agents shall notify the client of the alternative accommodation and any additional cost. In the event that the client accepts, the client shall pay such additional cost. In the event that payment is not made we reserve the right to withdraw the offer of alternative accommodation.
Special Requests
Please advise us of any special requirements on your booking form or when you confirm your booking. We shall attempt to meet your requests, but unfortunately we are unable to guarantee them.
Force Majeure
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars and acts of terrorism (including the cancellation of flights as a result thereof), insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected, or the failure of third parties (such as suppliers and subcontractors) to perform their obligations to the contracting party.
Complaints
We hope that you enjoy your holiday, but if you have any complaints, we want to rectify them as quickly as possible. It is our intention that any complaint is resolved quickly and to your satisfaction during your holiday. In the unlikely event that you are still dissatisfied, our representative will ask you to record the details and forward these to our UK office by recorded delivery within 14 days of the return date of your holiday with us. Failure to give written notification sent by recorded delivery within 14 days from the return date of your holiday shall result in our not being liable for any loss whatsoever or howsoever arising.