Introduction

This privacy policy covers the site www.premiervillas.net. Because this internet site wants to demonstrate its commitment to our users" privacy, we disclose here our information practices:

  • What personally identifiable information Premier Villas collects.
  • What personally identifiable information third parties collect through the internet site.
  • What organization collects the information.
  • How Premier Villas uses the information.
  • With whom Premier Villas may share user information.
  • What choices are available to users regarding collection, use and distribution of the information.
  • What types of security procedures are in place to protect the loss, misuse or alteration of information under Premier Villas control.
  • How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact Simon Jennings or Monica Mezzacasa (Directors) by email. Contact details appear at the end of this document.

Information Collection and Use

Medescape Ltd is the sole owner of the information collected on www.premiervillas.net. Medescape Ltd collects information from our users at several different points on our internet site.

Registration

In order to use the full features of this internet site, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. It is optional for the user to provide demographic information (such as gender).

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and full address) and financial information (such as credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, the information is used to contact the user.

Information Use

In order to provide the best possible service to our customers, we need to understand as much as possible about them, both as individuals and as aggregated groups. We endeavour to use our knowledge of individual customers and aggregated groups of customers in order to refine the list of villas we offer, the prices we charge, the facilities we include and the way in which we present offers to our potential and past customers. In doing this we are careful to respect the privacy of our customers. We only use personally identifiable information during this process when it is appropriate and necessary to do so, for example when formulating a special offer to customers who have previously booked particular villas or types of holiday package. In all other respects we adhere to the principals of this entire privacy statement.

Profile

We store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user"s visit to our internet site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

Cookies

A cookie is a piece of data stored on the user"s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user"s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By accepting a cookie from our site, users do not have to log in with a password more than once, thereby saving time while visiting our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.

Files

Like most standard internet site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user"s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of internet users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are tied to users" personally identifiable information.

In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our internet site.

Third Party Intermediaries

We use an outside credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event Medescape Ltd goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users" personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If as a result of the business transition, the users" personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an "opt-out" mechanism so users who order a service from us, but don"t want any marketing material, can keep their email address off our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt out of receiving these communications by following the directions included in all our communications, or by using the opt-out mechanism on the site itself, or by contacting us directly via email or telephone.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This internet site contains links to other sites. Please be aware that we, Medescape Ltd, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every internet site that collects personally identifiable information. This privacy statement applies solely to information collected by this internet site.

Surveys & Contests

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as postal code). Contact information will be used shared with the contest/survey sponsors to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users" personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users" personally identifiable information for any secondary purposes.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend"s name and email address. Medescape Ltd will automatically send the friend an email inviting them to visit the site. Medescape Ltd stores this information for the purpose of sending this email, and tracking the success of our referral program, and for sending subsequent Premier SKI advertisements. The friend may contact Medescape Ltd at www.premiervillas.net to request the removal of this information from our database.

Security

This internet site takes every precaution to protect our users" information. When users submit sensitive information via the internet site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of internet browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing".

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users" information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts department or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users" information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security at our internet site, users can send an email to post@premiervillas.net.

Changing / Removing Personal Information

If a user"s personally identifiable information changes (such as phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users" personally identifiable information. This can usually be done at the user profile page or by emailing our Customer Support at post@premiervillas.net. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users" personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our internet site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone: 01243 514970
Fax: 01243 513 746
post@premiervillas.net