BOOKING TERMS & CONDITIONS
These Booking Terms & Conditions and the General Booking Information contained on our web site will form the basis of your agreement with Premier Villas (Turkish Holidays Ltd) (‘the Company’). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you.
CONTRACT
A contract exists between Premier Villas (Turkish Holidays Ltd) ("we/our/us") and the "clients" from the time a Confirmation/Invoice is dispatched, or if Credit Card / Debit facilities are being used, from the time of authorisation via the client giving Premier Villas (Turkish Holidays Ltd) card details.
BOOKING FORM
To make a booking with Premier Villas (Turkish Holidays Ltd) a Booking Form will need to be accurately completed and returned. In the event a booking is made without completing a Booking Form, for instance a telephone booking, it is a condition that the information is accurately given. We require a deposit of 25% if booking ten or more weeks prior rental start date, or full invoiced amount if booking made less than 10 weeks, this has to accompany the Booking Form. Until that time no contract or agreement will be considered to exist between us. If payment of deposit or full rental amount has not been received within 5 days from the time of booking, we reserve the right to take the balance / deposit from the card details provided, or the full amount if booking within 10 weeks of departure.
PARTY LEADER AND GROUP COMPOSITION
The Party Leader is the person or agency who holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouses' names are not considered interchangeable. Accommodation is provided only for those on the Booking Form. Any additional persons wishing to book are required to notify us, as soon as possible and make confirmation in writing with any payment due immediately, unless we advise otherwise, but no later than 8 working days before departure or we reserve the right to refuse any such persons and may cancel the booking. No persons other than those stated on the Booking Form or accepted at such later date by Premier Villas (Turkish Holidays Ltd) as additional persons shall be entitled to utilise and have the benefit of the accommodation and facilities of the property. The number of people staying at the villa must not exceed the maximum number as shown in our website. Premier Villas (Turkish Holidays Ltd) will ask any person to leave the villa in a case of non compliance. Subletting, sharing or assigning the accommodation is prohibited. In the event that a person not named on the Booking Form or accepted as an additional person is deemed by us as agents as utilising the accommodation and facilities, we reserve the right to raise an additional charge for such accommodation etc, which shall be the joint and several liability of the clients. Additionally, should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking or through our Villa Representative in resort beforehand. You may be charged an extra cost for cleaning / maid service and a further security deposit may apply. Our villas are let for holiday purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice.
RENTAL PERIOD
All rental periods are indicated on your final invoice. Prices shown on our website refer to one week rental period. The rental charge includes: the villa for the rental period; a weekly change of bed linens, bath towels; house wares such as linens, cooking utensils and china; electricity; water and hot water from taps; garden and pool maintenance; all local taxes. It does not include: outgoing telephone calls; Extra Services as requested; central heating, swimming pool or hot tub heating; repairs for damages to the property caused by your party; food; travel; car rental; transfers and travel insurance; staff gratuities.
PRICE & THE PAYMENT SCHEDULE
The price quoted on the rental Invoice is the contractual rental price. This will be referred to as the Invoice Price. Changes to the prices might occur during the year and updated information are posted on our website. If changes occur to the prices appearing on the website, the Invoice Price will not change for existing reservations.
The payment schedule for the rental price is as follows:
- If the initial reservation is received more than 10 weeks before rental start date, the completed Booking Form must be accompanied by a deposit of 25% of the total Invoice Price within 5 working days.
- The balance of total invoice will be due 10 weeks prior to rental start date;
- If the initial reservation is received less than 10 weeks before rental start date, the completed Booking Form must be accompanied by 100% of the total Invoice within 5 working days.
METHODS OF PAYMENT
Payments can be made by: debit/credit card (Maestro, Solo, Electron, Visa debit, Visa credit, Mastercard, American Express, JCB), bank transfer, or personal cheque. In the case of using a credit card we will add a surcharge of 2% (2.3% for American Express).
PRICE GUARANTEE
Once you have made a booking and paid a deposit, we guarantee that the cost of your holiday will not change, no matter what happens to exchange rates or aviation fuel costs. The only exception is Government imposed cost increases such as VAT.
HOLIDAY PACK
The Holiday Pack includes all vouchers, list of Extra Services requested, driving directions, contact names and telephone numbers, useful information. The Holiday Pack will be provided once the fully completed Booking Form and the total Invoice Price have been received. The Holiday Pack will not be issued if essential information, including group composition, is missing in the Booking Form. Errors or omissions in the Holiday Pack must be noted and conveyed to us immediately.
INFORMATION BOOKLET
Please note that the information contained in our Information Booklet is to be considered only as an indication. The information contained in the Information Booklet was accurate at the time of publication and made in good faith. Please check the Invoice and our website as changes might occur and updated information are posted on our website.
DAMAGES & BREAKAGES
Any damage caused by clients, or any third party invited by them to the accommodation, shall be the joint and several liability of the clients. Liability under this clause shall be the cost of replacement and/or reinstatement, which will be deducted from the breakage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause. When final payment is made by debit/credit card, the breakage deposit will be excluded from the final payment, but we will have authority to deduct up to the value of that breakage deposit through the account holder's debit/credit card, should breakages/damages occur during the client's occupation of their property. Clients who do not pay by credit/debit card must send a cheque for £500 with their final payment as their damage deposit. Should the amount of breakages/damages costs exceed the amount of the deposit, an invoice for these costs together with any administrative charge and/or legal expenses incurred will be raised. Delivery of our invoice representing the costs of replacement and/or reinstatement shall be deemed to be accepted by the clients as their liability to us under this clause.
FINAL BILL / CHECK OUT AT SOME DESTINATIONS
The Final Bill is completed by the owner/caretaker. Details of any additional charges such as: final meter readings for utilities (central heating...); Extra Services arranged locally (maid, babysitter...); repairs required as a result of damages caused by the rental party. The Final Bill is presented by the owner/caretaker at the conclusion of the rental period and is payable to him/her in Euros (cash or debit credit card as indicated on our website). Both the Party Leader and the owner/caretaker are required to sign the Final Bill. Under extreme circumstances only, the amount shown on the Final Bill may be invoiced and paid through Premier Villas (Findaflight Ltd) on the understanding that a £20 administration fee will be added to the amount due. The amount of the final bill will be invoiced in UK sterling at the rate given by the Financial Times of London on the Monday following. Invoices for any outstanding items will be forwarded to the client as soon as they are received. Please note that in some areas the telephone company issues bills only every other month, so it may be several weeks before this is submitted. These charges may be paid by credit/debit card.
VILLA INFORMATION ACCURACY
Ensuring our website is accurate is as important to us as it is to our clients. Descriptions are based on personal inspections by our Directors/Representatives. We, however, cannot accept liability for any loss whatsoever and howsoever arising due to any mis-description within the website due to circumstances which are beyond our control or supervision. There may be occasions when facilities are not available, i.e. a blocked toilet, water heaters and swimming pools may need maintenance, filters changed and there may be water/power shortages at periods of high demand. The authorities may give permission for services to be stopped/turned off, without prior warning, so that a particular job/repair can be carried out. Attention is particularly drawn to the possibility of building works which may be ongoing and at the time of going to press are not known to us and therefore are not referred to in the website. We do not warrant and are in no way responsible for the accuracy of any information given or statement made by our servants or agents or made by travel services other than those contained within the website. In order to enjoy your holiday be prepared for Services not being up to U.K. standards i.e. drains, plumbing and wiring. With general shortage of skilled labour and difficulties of obtaining spare parts, that which requires attention, does not always receive it as quickly as one might wish. Please note, cookers in some destinations generally do not have grills, barbecues and toasters are usually used instead. Interiors of villas may change from those featured in this website. This is done to upgrade the villa and where possible we will inform you. An area described as peaceful/quiet may have barking dogs, noisy neighbours, ants or mosquitoes, etc, at the time of your holiday. Unfortunately for these and other circumstances out of our control, we cannot be held responsible though our Representatives will do whatever they can to help
IF YOU CANCEL YOUR HOLIDAY
If you want to cancel the entire holiday, you must send us a cancellation instruction in writing, signed by the same person who booked the holiday. This instruction must be sent to our office by recorded delivery (the address is on your booking form). Cancellation takes effect on the date we receive your written cancellation instruction. If you fail to make payments to us in accordance with these Booking Conditions we may treat this as a cancellation by you. If you cancel your holiday at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expense and losses which we will incur as a result of your cancellation. The closer your cancellation is to the departure date, the less likelihood there is of us being able to recover those costs by re-selling the holiday at the website price. For this reason our cancellation charges increase the closer the cancellation is to the departure date. If you have to cancel for a reason covered by your insurance policy you should be able to recover cancellation charges. The cancellation charges will be calculated in accordance with the table below and will be notified to you by us following your cancellation instructions. Where one or more members of a party which has booked a holiday together wishes to cancel his or her holiday, but the remaining members of the party do not, then the cancellation charge will be based upon the price of that person's or those person's holiday.
Cancellation charges (payable by you) are the following:
- More than 55 days from departure deposit only (unless a prior arrangement has been made);
- 55-40 days prior to departure is 50% of total invoice value;
- 40-32 days prior to departure is 65% of total invoice value;
- 32-0 days prior to departure is 100% of total invoice value.
IF WE CHANGE OR CANCEL YOUR HOLIDAY
From time to time it may be necessary for us to make changes to or to cancel your holiday after we have accepted your booking and we reserve the right to do so. Most changes are minor and in all cases we will tell you as soon as reasonably possible before the date on which you are due to depart. Occasionally we may need to make a major change. If we do, you must let us know within seven working days if you wish to accept the change or cancel the holiday with a full refund. Where we have accepted your booking and we have to cancel it before it is due to start, for any reason other than your fault, or where you cancel the holiday because you do not wish to accept a major change by us, you can then either: (a) accept our offer of a replacement villa, of a lower quality (if available) and we will refund the difference in the cost; or (b) accept our offer of a replacement villa of equivalent or higher quality (if available); or (c) ask us for a refund of the money you have paid. We reserve the right, at all times, without liability, to cancel or terminate a booking in the event that the Booking Form is not fully and/or accurately completed, at the time of the booking or later. This would also apply if a booking is made without completing a Booking Form and the information given is not accurate. If we have cause to rely upon this clause, we will not be liable to refund deposits paid. We will not pay you compensation or interest where we make a major change or cancel or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
BOOKING ALTERATIONS
If you wish to change your holiday after it has been confirmed, we shall do what we can to satisfy your requirements, but this may involve a minimum charge of £20 per booking change.
LOCAL ACCOMMODATION CHANGE
Upon arrival, if the client wishes to change the accommodation we do not accept any responsibility to offer alternative accommodation. However we shall endeavour to offer an alternative, but reserve the right to levy a charge for administration costs and any additional costs in offering the accommodation. We, through our agents shall notify the client of the alternative accommodation and any additional cost. In the event that the client accepts, the client shall pay such additional cost. In the event that payment is not made we reserve the right to withdraw the offer of alternative accommodation.
PETS AND ANIMALS
Some of our properties lie within farming or rural areas and livestock or wildlife is frequently present. A number of properties have resident pets, such as dogs, cats or ducks, and while the owners are asked to keep these out of our clients’ sight and hearing, we realize that this is not always the case. Clients’ pets are accepted at some of the properties. Please do refer to our website or confirm pet policies with our sales representatives before arrival at the villa. Some properties request an extra charge.
CHILDREN’S SAFETY
A number of properties are identified as being ideal for families with small children. Our recommendations are based on our inspection of the properties, the positive experiences of past clients and the owner's willingness to accept children at the property. Specific concerns should be discussed with a Premier Villas (Turkish Holidays Ltd) sales representative. Clients with infants and small children should check with a Premier Villas (Turkish Holidays Ltd) sales representative if a crib, cot or high chair is available and, where applicable, what the charge is. These may not conform to safety standards and are used at the client's own risk. For sanitary reasons bedding for cots and cribs is not supplied.
HEALTH & SAFETY
This Health & Safety information applies only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. Please take the time on arrival to familiarise yourself with the safety features and layout of the villa. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, our Villa Representative will be happy to assist. If you have any concerns, please call her/him on the number found in your travel documents. We aim to ensure that all of our villas are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. We do sell holidays aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. Telephone us and ask as many questions as you want. If something is important to you, do not assume but discuss with a member of our reservation team who will assist you with your query. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Should you have an accident anywhere in or around the villa you must report this straight away to your Villa Representative. Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible. If you have any concerns about the safety of your villa please contact your Villa Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights. The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure you safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
SECURITY
Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken of your property. Be sure to close and lock all the villas windows, shutters and doors at night and set the security devices when you are away from the villa during the day or at night time when you are in bed, depending on the type of system installed. Additionally take care to lock your villa when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta. In the event of theft, report this to your local police and inform your Villa Representative. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.
USE OF SWIMMING POOLS
The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs. Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected. If you have any concerns about your pool, contact our Villa Representative immediately. Some pools now have salt-water filtration systems as opposed to using chlorine. Please ensure that the villa you book is suitable for your requirements regarding children and non-swimmers. The swimming pool is an essential part of holidaying for many people, but remember that, misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool. Make sure you know the depths of the pool by calling us on 01243 887840. Please observe our strict no diving policy. Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet. Do not go out of your depth and know your own limits. Do not swim if you cannot see the bottom of the pool. If this is the case contact your Villa Representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water. Beware of dangerous surfaces, drainage channels slippery tiles or raised edges. Always supervise children and non-swimmers in and around the pool area. Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating - it can be fatal. Some of our villas feature infinity or spill over pools, which means one side of the swimming pool is a water fall with no barrier. When you are swimming the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool. Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and Premier Villas (Turkish Holidays Ltd) does not accept any responsibility for any damage caused to client's property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use. We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad which can resolve this problem.
SWIMMING POOL HEATING
Many of our pools (see individual villa details) have been fitted with pool heating, making the pool 3° C to 5° C warmer at 1 pm during the day than a non-heated pool under normal circumstances at the relevant time of year. This provides the pool with a beneficial warming, but does not make it a 'hot' pool. Between October and April the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. Premier Villas (Turkish Holidays Ltd) cannot be responsible for any non-operational time out of our control. In the case of any malfunction, we will endeavour to rectify it as soon as possible and our liability shall not exceed £150 per villa per week in total. If the pool has a cover, please use it. It will significantly increase the temperature of the water, but care must be taken at all times when a pool cover is used to ensure the safety of users especially children.
WEATHER
During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly and produce odd smells. Likewise, sudden rains can seriously affect roads, drives and stated driving times.
FORCE MAJEURE
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to Acts of God (for example: extreme weather conditions that restrict or cease travel arrangements), Government restrictions (including the denial or cancellation of any export or other necessary license), wars and acts of terrorism (including the cancellation of flights as a result thereof), insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected, or the failure of third parties (such as suppliers and subcontractors) to perform their obligations to the contracting party.
DEATH, BODILY INJURY OR ILLNESS
We do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or, sub-contractors while acting within the scope of or in the course of their employment, agency, contract of supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangements nor forms part of an excursion offered through us. Such assistance shall take the form of advice, guidance and initial financial assistance.
BEHAVIOUR
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, Villa Representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, we reserve the right to refuse any bookings that we think will be a nuisance to the owner. This would normally apply where a very large group of persons seek to book which we feel may affect the enjoyment of other holidaymakers in the location or cause undue wear and tear to the property.
COMPLAINTS
We hope that you enjoy your holiday and the services of Premier Villas (Turkish Holidays Ltd) , but if you have any complaints, we want to rectify them as quickly as possible. It is our intention that any complaint is resolved quickly and to your satisfaction. In the unlikely event that you are still dissatisfied with any part of our services, our office team will ask you to record the details and forward these to our UK office by recorded delivery within 14 days of the your complaint or the return date of your holiday with us. Failure to give written notification sent by recorded delivery within 14 days of your complaint or from the return date of your holiday shall result in our not being liable for any loss whatsoever or howsoever arising. We can only accept complaints in written form from the Party Leader. The Party Leader is the person or agency who holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. We cannot accept complaints from other members in the party. Our maximum liability to you if we are found to have been at fault in relation to the booking is limited to the commission we have earned or are due to earn in relation to the booking in question.
LAW AND JURISDICTION
Your contract made under the terms of this agreement is subject to English Law and Jurisdiction. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live in those countries.
TOUR OPERATORS PUBLIC LIABILITY POLICY
Premier Villas (Findaflight Ltd) has a Tour Operators Public Liability Insurance as required by law. At time of printing this is with Royal Sun Alliance Insurance Services Ltd., policy #AF547005.
RESPONSIBILITY
By completing and returning the Booking Form, you and all members of your party acknowledge full awareness of these Booking Terms & Conditions and agree to accept and abide by the terms stated. We act as booking agents on behalf of named owners of the properties featured on our website.