Premier Villas
Carthagena Barn
Bell Lane
Birdham
West Sussex
PO20 7HY
Tel: +44 (0)1243 514 970
Fax: +44 (0)1243 513 746
Email: post@premiervillas.net
How to Book
Please call our reservations team on 08700 117751 or email us at post@premiervillas.net and we will be able to tell you if your selected villa is available for your chosen dates, or discuss other options for your party.
We are happy to hold provisional bookings for 3 days to enable your travel arrangements to be booked, and for you either to forward your completed Booking Form (if booking flights with us) along with a 25% deposit (of the total invoiced amount), or ask you for a credit / debit card number to secure the booking if a telephone booking (were a booking form is not required), giving you the option to send a cheque or bank transfer. We do not hold options for holidays departing within eight weeks of booking. Your holiday balance is due 10 weeks prior to departure and the payment date will be clearly noted on your confirmation invoice.
You can print out the Booking Form and post or fax it to: Premier Villas, Carthagena Barn, Bell Lane, Birdham, West Sussex, PO20 7HY Fax: 01243 513746
Your Holiday Price Includes
- Accommodation as booked
- The services of our representatives
- Maid service (unless stated otherwise)
- Water, gas, electricity, bed linen and bath towels
- Linen and towels (except cot linen and beach towels)
- Weekly linen change
Your Holiday Price Excludes
- Car hire (this can be booked through us)
- Welcome Food Pack on arrival
- Cots & highchairs (these can be booked by us for an additional cost)
- Travel/Holiday insurance
- Transfers to and from the airport to your villa (taxi transfers can be arranged)
- Airport taxes and passenger charges at home and abroad
Insurance
It is a condition of booking that all clients must have adequate travel insurance for the duration of the holiday. If you decide not to take our recommended policy you must arrange your own cover to a similar or higher standard and clearly show the name of the alternative insurer on the booking form.
Passports and Visas
It is your responsibility to ensure that you have a current passport valid for the country to which you are travelling, and that you obtain a visa, should you require one. If you do not hold a current 10 year passport, you should allow sufficient time to obtain one. Sometimes it can take a long time for your passport to be processed. Please note, British visitor passports are no longer valid. Regulations covering holders of non-UK passports or British Overseas passports vary and you are advised to check with the government consulate for further details.
If travelling on your honeymoon, you will need to book your holiday under the name that is stated on your passport (i.e your maiden name, should you not have had the opportunity to get your passport changed).
Price Guarantee
Once you have made a booking and paid a deposit, we guarantee that the cost of your holiday will not change, no matter what happens to exchange rates or aviation fuel costs. The only exception is government imposed cost increases such as VAT, the Airport Passenger Duty Tax and the Insurance Premium Tax. No refunds will be made.
Health and Safety
This Health & Safety information, together with the Useful Information section and Booking Conditions contained on our website, will form the basis of your agreement with Premier Villas (Findaflight Ltd) ('the Company'). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
Please take the time on arrival to familiarise yourself with the safety features and layout of the villa. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, our Villa Representative will be happy to assist. If you have any concerns, please call her/him on the number found in your travel documents.
We aim to ensure that all of our villas are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. We do sell holidays aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book.
Telephone us and ask as many questions as you want. If something is important to you, do not assume but discuss with a member of our reservation team who will assist you with your query.
Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Should you have an accident anywhere in or around the villa you must report this straight away to your Villa Representative. Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible.
If you have any concerns about the safety of your villa please contact your Villa Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.
Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights.
The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure you safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
Swimming pools
The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.
Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.
If you have any concerns about your pool, contact our Villa Representative immediately.
Some pools now have salt-water filtration systems as opposed to using chlorine.
Please ensure that the villa you book is suitable for your requirements regarding children and non-swimmers.
The swimming pool is an essential part of holidaying for many people, but remember that, misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.
Make sure you know the depths of the pool by calling us on 01243 514970.
Please observe our strict no diving policy. Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet. Do not go out of your depth and know your own limits.
Do not swim if you cannot see the bottom of the pool. If this is the case contact your representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water.
Beware of dangerous surfaces, drainage channels slippery tiles or raised edges. Always supervise children and non-swimmers in and around the pool area. Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating - it can be fatal.
Swimming pool heating
Many of our pools (see individual villa details) have been fitted with pool heating, making the pool 3° C to 5° C warmer at 1 pm during the day than a non-heated pool under normal circumstances at the relevant time of year. This provides the pool with a beneficial warming, but does not make it a 'hot' pool.
Between October and April the pool heating equipment may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will apply. Premier Villas (Findaflight Ltd) cannot be responsible for any non-operational time out of our control. In the case of any malfunction, we will endeavour to rectify it as soon as possible and our liability shall not exceed £150 per villa per week in total.
If the pool has a cover, please use it. It will significantly increase the temperature of the water, but care must be taken at all times when a pool cover is used to ensure the safety of users especially children.
Infinity or overspill pools
Some of our villas feature infinity or spill over pools, which means one side of the pool is a water fall with no barrier. When you are swimming the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool.
Swimming pool water / colour effect
Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and Premier Villas (Findaflight Ltd) does not accept any responsibility for any damage caused to client's property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.
We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad which can resolve this problem.
Breakage Deposit
A breakage deposit will be included on your invoice and must be paid with your balance, by sterling cheque. The breakage deposit will be refunded on your return by sterling cheque, minus any damage costs. All breakages must be reported to our local representative immediately. All single sex and/or young parties will be charged a Security Deposit , which will be included on your confirmation invoice and is payable with your holiday balance. Villa owners require us to charge higher levels for single sex and/or young parties.
Electricity
Electricity is 220 AC with continental two pin plugs, so UK electrical appliances will work with an adaptor.
Satellite/TV/Video
Satellite TV where mentioned will generally give only free channels. Please note that with digital satellite systems the card is programmed to the box, and therefore you will not be able to use your own satellite card. TV where mentioned will give only foreign channels. Most resorts have video shops which rent UK videos.
Pools, Garden and General Maintenance
All of our properties are maintained by staff who have access to our accommodation. We ask you for your co-operation when our staff visit, as it is imperative to keep the accommodation well maintained for you and our future client enjoyment.
Security
Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken of your property. Be sure to close and lock all the villas windows, shutters and doors at night and set the security devices when you are away from the villa during the day or at night time when you are in bed, depending on the type of system installed. Additionally take care to lock your villa when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta.In the event of theft, report this to your local police and inform your Villa Representative. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.
Children’s safety
Children are naturally curious where there are lots of things and areas to explore. Ensure your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and other potentially dangerous areas such as stairs. Please ask our reservations team if it is possible that your chosen villa can have a child gate fitted, at the time of booking. If this is possible there will be a small hire charge. Parents are responsible for the actions of their children at all times
Descriptions
We have visited all villas featured, and it is important that you not only read individual descriptions but also speak to us to obtain a better picture of each villa and the surrounding area. The descriptions and information contained within our brochure have been made in good faith and are not intended to mislead. It is not impossible, however, that changes in facilities may occur without our knowledge. In this event we will endeavour to communicate such changes. As the electricity (220 AC with continental two pin plugs) and water supply is often not as reliable as in the UK, short breaks in the supply do sometimes occur, and we would ask for your understanding.
Building work
We have very stringent rules when selecting properties and are careful to ensure that the surrounding area is free of any building work or other potential nuisance. However, we have no control over building regulations and occasionally, to our horror, a building site appears overnight, right next to one of our villas. When possible, we will offer an alternative should this happen.
Villa Occupancy
All the names of those persons staying at the villa overnight during the villa rental period must be given to the Company in the UK before departure and those names must match those included on the final confirmation invoice. Furthermore, your Villa Representative must be informed of any additional people staying at the villa overnight and you may have extra charges incurred. The number of people staying at the villa must not exceed the maximum number as shown in our website. Premier Villas (Findaflight Ltd) will ask any person to leave the villa in a case of non compliance. Sub-letting, sharing, assignment or reselling is not permitted. Additionally should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking or through our Villa Representative in resort beforehand. You may be charged an extra cost for cleaning / maid service and a further refundable security deposit may apply. Our villas are let for holiday purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice.
Behaviour
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, Villa Representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, We reserve the right to refuse any bookings that we think will be a nuisance to the owner
Maid Service
Maid service is included in all our accommodation (unless otherwise stated) excluding public holidays. The maids are not in the villas all day and their duties consist of general cleaning, but not washing-up. Extra duties may be arranged, such as washing and ironing, but these have to be negotiated locally. Linen is changed weekly.
Extra Beds/Cots/High Chairs
In some of our accommodation we can arrange for an extra bed. Where a villa is rented with an extra bed, for example 7 persons in a 3-bedroom accommodation, it does not necessarily mean that the amenities of the accommodation will cater for the extra person.
Holiday Balance
You must pay the balance of your holiday ten weeks prior to departure and if booking within ten weeks of departure then the full amount must accompany your booking form. If you do not pay on the date due then we reserve the right to treat the booking as cancelled and you could therefore be liable to pay cancellation charges of up to 100% of the holiday price.
Arrival/Departure at your Villa
In order that our properties are prepared for new arrivals, we ask clients to vacate their accommodation by 10.00 am. Villas are booked from 2.30 pm on your arrival day. It can take more than two hours to prepare your accommodation on changeover day and it is possible that the maid may be finishing her duties when you arrive.
Internet Disclaimer
The letting of the properties in the this web site are intended solely for short term residential purposes of a special transitory nature - specifically self-catering accommodation - in accordance with article 1095º, nº 3 of the Portuguese Civil Code. In no way does it constitute an offering of tourist lodging within a tourist complex as contemplated in Decree Law nº 167/97, altered and republished in Decree Law 55/2002 of 11/03.
Esclaracimento para Internet
O arrendamento dos imóveis referidos no presente site destina-se exclusivamente a habitação não permanente para fins especiais transitórios, designadamente para fins turísticos, nos termos do art. 1095º, nº 3 do Código Civil, não constituindo oferta de serviços de alojamento turístico em empreendimento turístico previstos no Decreto-Lei nº 167/97 de 04/07, alterado e republicado pelo Decreto-Lei nº 55/2002 de 11/03.